Política de privacidad

Food Experts S.L. (hereinafter FEXP) takes protection of your personal data very seriously. 

FEXP is a global organisation and for us it is important that the personal information of our users is handled in accordance with the European General Data Protection Regulation (GDPR), even if the users are not based in the European Union (EU). 

The European General Data Protection Regulation, applicable as from 25 May 2018, strengthens citizens' fundamental rights in the digital age. Under the GDPR you have the right to know what personal data we store, you may ask us to correct or even delete them at any time.

1 .-Scope

This Privacy Policy describes how FEXP collects, processes and protects personal data about you, how we use and protect this data, and your rights in relation to this information.

This Personal Data Protection Policy applies to all personal data collected or processed by Food Experts, including data captured by the FEXP online platform located at www.food-experts.com (hereinafter, FEXP Platform or Platform). Within the scope of this policy the FEXP app (Google play; App store) is considered part of the FEXP platform. 

Personal data means any information relating to an identified or identifiable natural person, such as your name, address, email or user behaviour. 

2.-Summary

What do we use your personal data for? We will use the information you provide us to manage and maintain the business relationship, provide you with the services and send you news and information.
Why do we use your personal data? We use your personal data to manage and maintain the business relationship, comply with our contractual obligations (that is, to provide you with the service), comply with our legal obligations and to exercise those legitimate interests provided by law.

You agree to be sent communications, information and newsletters of products and services, via mail or electronic, by FEXP, even after the commercial relationship is over. If you do not want to receive them, please inform dpo@food-experts.com

If you are a FEXP platform registered user: You agree to be sent communications from other registered users and from FEXP, as this is needed to provide the services and to meet the platform objective to facilitate communication and data exchange between registered companies and users. In addition, FEXP sends register users newsletters, technical updates (e.g. MRL changes) and other information. If you do not want to receive these, please change your Notifications and alarms settings.
How long do we keep your personal data for? The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with the legal obligations.

If you are a FEXP platform registered user: Contact details will be deleted from our systems for those users with a cancellation date older than 6 years.

We will store other contact data (e.g. business contacts, web contact template, etc.) until you request its deletion.
To whom do we communicate your data? No data will be transferred to third parties, except in the case of legal obligation or if needed to provide you with the service (e.g. in case of sampling services the company contact data will be communicated to the sampling officers).
What are your rights? You have the right to file a claim with the Spanish Agency for Data Protection. To exercise your rights to access, rectify and erase your data, limitation of your treatment, portability and/or opposition please send a written communication to the person in charge of the file: FOOD EXPERTS, S.L. (Ref. Data Protection) or customer.support@food-experts.com.
Who is the Controller for the treatment of your personal data? The company responsible for the processing of your data is Food Experts S.L. (B-84818780)

3.- Controller

Who is responsible for collecting and handling your data?

Identity (company name)

Food Experts S.L.

Fiscal ID Number (CIF)

B-84818780

Companies Registrar

Registrar: Madrid. Section 8. Page 417012

Address

Doctor Fleming 56, 1 Izq. 28036 Madrid. Spain.

Email

customer.support@food-experts.com

Contact for Data Protection Matters and to the Data Protection Officer:

customer.support@food-experts.com

4.- Categories of Data

FEXP collects and processes different categories of personal data depending on the service used by you.

FEXP Platform registered user

When you register with the FEXP platform we will collect your: username, password, name, surname, work mobile phone, work email, work address, office phone, office fax and company you work for. If you provide us with additional information such as photo/avatar, we will also process this information.

FEXP web contact form

When you contact us through our website contact form, we will collect your: name, email-address and message.

Please note that FEXP may receive messages that require translation. In such case, our employees use translation tools (e.g. Google translator) to process your inquiry. Thus, please ensure that you do not enter personal information into the message field of your inquiry.

Other business contacts

When you contact us through phone, e-mail, in person or any other business contact, we will collect the information you provide us. Typical information collected is name and surname, email, phone and company you work for, although other types of information provided by you could be collected.

5.- Data storage

FEXP Platform servers are in the EU and subject to EU personal data privacy regulations. This excludes third-party services and contents, which we cannot make a statement on.

6.- Purpose and Legal Basis for Processing

To the extent FEXP is required to process any of your personal data to comply with a legal obligation we are processing your personal data on basis of Art. 6 par. 1 c) General Data Protection Regulation (“GDPR”).

FEXP Platform registered user

FEXP needs to process your personal data to manage and maintain the business relationship, comply with our contractual obligations (that is, to provide you with the service), comply with our legal obligations and to exercise those legitimate interests provided by law.

Legal basis for processing your personal data is a service agreement, i.e., Art. 6 para 1 lit. b) GDPR. In case you submit additional data based on your consent, the legal basis for processing is Art. 6 para. 1 lit. a) GDPR. 

FEXP web contact form

If you place an inquiry with us by using the contact form, FEXP needs to process your personal data to answer your request, manage and maintain the business relationship, comply with our contractual obligations (that is, to provide you with the service), comply with our legal obligations and to exercise those legitimate interests provided by law.

Legal basis for processing your personal data is a service agreement, i.e., Art. 6 para 1 lit. b) GDPR. In case you submit additional data based on your consent, the legal basis for processing is Art. 6 para. 1 lit. a) GDPR. 

Other business contacts

FEXP needs to process your personal data to answer your request, manage and maintain the business relationship, comply with our contractual obligations (that is, to provide you with the service), comply with our legal obligations and to exercise those legitimate interests provided by law.

Legal basis for processing your personal data is a service agreement, i.e., Art. 6 para 1 lit. b) GDPR. In case you submit additional data based on your consent, the legal basis for processing is Art. 6 para. 1 lit. a) GDPR. 

7.- Recipients

FEXP employees will receive access to your personal data. Only relevant individuals, which act within their job description and have a need-to-know interest, will have access to your personal data. 

We will not share your personal data with local authorities or courts except where we are required to do so by applicable law, a court order or a legally binding injunction. 

Third party providers employees, as described below, may receive access to your personal data. Please note that such data processing done by third party providers is beyond FEXP control. 

Except as mentioned below, for sampling services in case your company is located outside the EU, FEXP will not transfer your personal data outside the EU. FEXP will transfer your personal data only if you are part of a sampling serviced as described below, when required to so by law or orders from the relevant authority. 

Additional information relevant to FEXP Platform registered users

Your personal data is available through the Platform to your Company colleagues registered in the FEXP platform. Your personal data is NOT available to other registered users.

FoodSecuritas, independent residue monitoring schemes and sampling services (hereinafter “sampling services”): If your company is registered with a Sampling Service or supplies a customer that has contracted any of FEXP sampling services, the sample taker organization in your country will receive your Company contact details and contact person details.

8.- Retention Periods for Personal Data

FEXP Platform registered user

The Company administrators of the FoodExperts site should deactivate or cancel the Company users as soon as appropriate (job change, employment ceases, etc.) to avoid un-authorized access to information.

Once a user has been cancelled by the Company administration it is no longer visible in the platform and it will not receive any new communications, nevertheless it is a logical deletion and data is still stored in the system.

FEXP will delete (physical deletion) personal data for those users with a cancellation date older than 6 years.

FEXP web contact form

Personal data you provide us through the web contact form will be stored until you request its deletion.

Other business contacts

Personal data you provide us will be stored until you request its deletion.

9.- Online payment

Users of the FEXP platform can pay online. The online payment data is strictly separated from the registration data. Payment data is not stored by us. Users that pay online are re-directed to the payment gateway for credit check and the initiation of the payment process. Payment data, such as credit card details, are captured by the payment gateways. FOOD EXPERTS PLATFORM PRIVACY POLICY 10 July 2018

FoodExperts GDPR Policy-v1.docx Página 5 de 6 © FOOD EXPERTS S.L.; C/ Alcalá 75, 3º Izq, 28009 Madrid. Spain; CIF/VAT N.: B-84818780

We use as payment gateways: Paypal and Santander Elavon Merchant Services (Banco de Santander payment gateway). The payment gateways privacy policies are out of FEXP control and can be found in the payment gateway webpages:

10.-User navigation

Please see our cookie policy.

11.-Integrated Third Party Providers 

Please see our cookie policy.

12.-Personal Data Breach Notification 

As soon as FEXP becomes aware of the fact that a personal data breach has occurred, we will notify the Spanish Data Protection Agency (AEPD), when there is a possibility that the breach entails a risk for the rights and freedoms of individuals. Such notification needs to be performed without undue delay and, when feasible, within the 72 next hours, including hours passed during weekends and holidays. 

Data breaches will be communicated to the natural persons whose personal data have been affected by the breach following the AEPD Guidelines on Personal Data Breach Notifications. 

13.- Your Rights

You are entitled to obtain information on any stored personal data relating to you upon request and free of charge. Furthermore, you have the right to correct, disable, and delete your personal data, unless there is legal obligation for it to be archived.

You have the right to file a complaint with the Spanish Data Protection Agency. 

14.- Updates and other issues

We will update our data privacy policy from time to time as needed. Any changes will be announced on this page. Our users should visit this page from time to time, to keep up to date regarding our data privacy terms. 

Updated October 2022